We email each lead in the Interested tab with an email to book a tour for the specific unit they are interested in.
If you are signed up for a Premium plan, then we can also send a SMS to these leads.
These are interested leads that clicked the link in our "book a tour email" and started the process to book through River.
They are in this qualified lead section because they answered your pre-qualification questions according to your passing criteria and have become Qualified!
These are interested leads that clicked the link in our book a tour email" and tried to book a tour, but they did not pass your pre-qualification criteria.
Hence, they become Disqualified leads.
You can always move a lead from Disqualified to Qualified and vice-versa if you'd like.
These are leads that you have chosen to move to Archived, maybe after they’ve seen the unit or if the unit has been rented.
We don’t automatically put any leads in this section, it’s completely up to you.
Note: We save the email addresses of both qualified and disqualified leads in our database.
Therefore, if a qualified lead tries to book a tour for another one of your units, they will skip the pre-qualifications (because they’ve already passed them!) and be able to book a tour directly in your calendar.
If a disqualified lead tries to book a tour with the same email address, they will be not be able to since they failed your pre-qualification questions for another unit.