Property Management Chatbots with AI

Property management chatbots that use Artificial Intelligence can increase your conversion rate by up to 391% and save 30% of your communication cost. Keep reading to see how these chatbots attract high-quality rental leads, resulting in low turnover rates.

Do you want a low turnover rate, and high-quality tenants?

Believe it or not, generating high quality renter leads is hard. In fact, 61% of marketers count it among their biggest challenges. Each incoming lead depends upon communication, yet with all the traffic, you can’t differentiate between high quality renters and window shoppers.

With all the responsibilities, we know you cannot be 100% responsive, no one can be! That’s why we recommend you to automate your property management operations and make the most out of your time. Better not to delay, as 68% of businesses have already adopted automation, and we don’t want you to feel left out.

How can AI Help Property Management Companies?

Artificial Intelligence based property management tools can clear your pathway towards high quality property management leads in no time. Artificial Intelligence (AI) can help property management companies by:

• Automating repetitive tasks such as replying to tenant inquiries
• Helping property managers, like you, save 75% of their team's time
• Making intelligent, data-driven decisions for higher conversions

Why use Property Management Chatbots powered by Artificial Intelligence (AI)?

Conventional property management is fading away and Artificial Intelligence based chatbots are taking over. Do you know why? Because communication automation helps property managers like you focus on important tasks, rather than the repetitive ones.

Potential tenants now furiously browse rental listing sites to find a perfect place. Zillow, for instance, received traffic of 36 M in January only. And practically, it's impossible for a human to address the renter inquiries coming through this traffic.  

To solve this problem, property management chatbots with Artificial Intelligence technology are purpose-built to answer all your repetitive tenant inquiries and Frequently Asked Questions (FAQs), to pre-qualify leads, and schedule property tours.  

As per Apartment association’s data, 42% of the inquiries are related to scheduling or rescheduling tours. So why bother replying to monotonous questions when you can simply opt for an efficient property management chatbot?

Benefits of Property Management Chatbots

To stay ahead of competitors, you need to introduce automation in your property management company. Switching to property management chatbots can be your first step towards automation, that will help you achieve your long-term goals.  

These property management chatbots can help you keep your prospective tenants engaged with your site; thereby providing them with high-quality customer experience. According to Lianatech, 45.9% of people find better customer experience with automated communication.  

As per Salesforce, 69% of the leads prefer chatbots over human interaction because of instant responses. And we know how badly you want to be among the preferred ones!

That’s why we have listed the key points which high quality property management leads love and are only achievable through property management chatbots using Artificial Intelligence technology.

1. Availability in Non-working Hours? Not a Problem
2. Attracting Unwanted Leads? Pre-qualification is the Solution
3. Busy Schedule? Book Tours Syncing your Calendar
4. Lost the Connection? Bots can Follow-up

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1. Availability in Non-working Hours? Not a Problem

People looking for a rental property are eager to find their comfort place. Once your property appears on a listing site, rental leads start reaching out. They don’t really wait for your office to open. Whatever time it is, midnight or early morning, prospective tenants start inquiring and you have to answer.  

In fact, 60% of the leads start inquiring after office hours. If you’re able to reply to them within a minute, your chances of conversion raise by 391%.  

Availability in non-working hours or weekends is not a problem for AI-based property management chatbots, they are responsive 24/7. And they know exactly how to answer the queries.

Artificial Intelligence (AI) based property management chatbots never miss any lead, saving your time and customer support cost by up to 30%. So, if you’re under the impression that these chatbots are expensive, it’s time to reconsider them!  

2. Attracting Unwanted Leads? Pre-qualification is the Solution

An AI property management chatbot can easily extract the ‘high quality leads’ from a large pool of prospective tenants. All you have to do is add your pre-qualification questions beforehand and leave the rest to it.  

As soon as a renter shows interest in booking a tour, the chatbot will automatically ask your prequalification questions. It directs the rental leads to the next step only if they qualify your criteria. In case of disqualification, it directs them to other properties that closely match their needs.

Switching to a property management chatbot helps you in generating a pool of selective tenants who are the right fit for your property, leading to higher chances of conversion.

These property management chatbots ensure your prospective tenants are engaged from the moment they interact with your site to the point when they book a tour. And this ultimately contributes in delivering a better customer experience.  

3. Busy Schedule? Book Tours Syncing your Calendar

Property management chatbots with built-in AI are that assistant of yours who knows everything in advance. It knows the dates, days, and even time slots when you are available for giving a property tour.  

If you are tired of dealing with messy and disorganized calendars, this AI property management chatbot is a godsend for you. When the property management chatbot finds a pre-qualified high quality lead, it directs them further to schedule a tour. It further makes sure there are no potential clashes and notifies you.  

Property management chatbots can resolve almost 69% of the total incoming renter queries. Now you might be wondering what happens to the rest of the inquiries?  

Don’t worry if the property management chatbot fails to answer a query. It automatically redirects the conversation over an email to your agent, making sure your leads enjoy a seamless site experience.  

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4. Lost the Connection? Bots can Follow-up

There are times when you lose the connection with an almost converted rental lead. They qualify for the property, take a tour, and then suddenly vanish. But property management chatbots do not give up on your to-be customers. They keep you connected with your customers by regularly following up with them.  

Many of the interested rental leads might get busy after taking a tour, about which you cannot do anything, right? An AI-based property management chatbot utilizes every single penny you’ve spent on it and sends an automated yet personalized email to all the “almost converted rental leads.”  

And when your property management company starts to address potential leads with a personalized subject line, it increases the open rate by 50%!

It helps your brand name stay on the top of their minds. And reminds the qualified high-quality rental leads about what they are missing. To trigger an instant reaction, it uses a call-to-action button that directs the prospective renters to their destined property.  

The first time a prospective tenant interacts with your brand is through your site. An AI-based property management chatbot helps you create a long-lasting first impression on your prospective tenants.  

Property management chatbots narrow down the leasing process, answering up to 80% of the routine questions. It saves your time and money by finding high quality leads from a pool of hundreds of rental leads, and by booking tours as per your availability. These property management chatbots are quick learners, with each unique query, they learn a new response.  

The whole communication automation process helps you in streamlining your business. So, you as a property manager can sit back and utilize your energy on growing your portfolio rather than carrying out mundane tasks.

FAQs

How do property management chatbots help in reducing communication costs?

Property management chatbots help in reducing communication costs by automating responses to tenant inquiries and handling routine tasks such as scheduling tours and answering frequently asked questions. This reduces the need for additional staff and allows property managers to allocate resources more efficiently, leading to cost savings of up to 30%.

Can leasing chatbots handle multiple languages?

Yes, many leasing chatbots are equipped with multilingual capabilities, allowing them to communicate with tenants in multiple languages. This feature helps property managers cater to a diverse tenant base and improves the accessibility and inclusiveness of their services.

How do property management chatbots attract high-quality rental leads?

Property management chatbots attract high-quality rental leads by using pre-qualification questions to filter out unsuitable candidates. They engage prospective tenants from their initial inquiry, gather necessary information, and direct qualified leads to schedule tours, ensuring that property managers only spend time on leads that are more likely to convert.

Are leasing chatbots secure for handling tenant information?

Yes, leasing chatbots are designed with security protocols to ensure the protection of tenant information. They use encryption and comply with data privacy regulations to safeguard sensitive data, making them a secure option for handling tenant interactions and personal information.

How do property management chatbots improve tenant engagement?

Property management chatbots improve tenant engagement by providing instant, 24/7 responses to inquiries, personalized interactions, and timely follow-ups. This continuous and efficient communication helps keep tenants satisfied and engaged, leading to higher retention rates and better overall tenant experience.

Can leasing chatbots integrate with existing property management systems?

Yes, leasing chatbots can integrate with existing property management systems. This integration allows for seamless data sharing and coordination between different platforms, enhancing the overall efficiency of property management operations and ensuring a smooth user experience for both property managers and tenants.

What is the difference between property management chatbots and traditional customer service?

The primary difference between property management chatbots and traditional customer service is automation. Chatbots use AI to handle repetitive tasks and inquiries automatically, providing instant responses and reducing the need for human intervention. Traditional customer service, on the other hand, relies on human agents to manually address tenant issues, which can be slower and more resource-intensive.

How do leasing chatbots schedule property tours?

Leasing chatbots schedule property tours by accessing the property manager's calendar and identifying available time slots. They can automatically suggest and book tours based on the tenant's preferred times and ensure there are no scheduling conflicts. This automated process streamlines tour scheduling and reduces the chances of missed appointments.

What happens if a property management chatbot cannot answer a tenant's question?

If a property management chatbot cannot answer a tenant's question, it will typically escalate the inquiry to a human agent. The chatbot can gather preliminary information and forward it along with the inquiry to ensure the human agent has all the necessary context to address the tenant's issue efficiently.

How do leasing chatbots follow up with prospective tenants?

Leasing chatbots follow up with prospective tenants by sending automated yet personalized messages or emails after an initial interaction or property tour. They can remind tenants about upcoming appointments, provide additional information, and prompt further engagement, helping to keep the property top-of-mind and encouraging conversion.

Are there any limitations to using property management chatbots?

While property management chatbots offer numerous benefits, they do have some limitations. They may struggle with understanding complex or ambiguous inquiries, handling highly personalized interactions, or providing the same level of empathy as human agents. However, continuous advancements in AI are improving these capabilities over time.

How do leasing chatbots improve operational efficiency for property managers?

Leasing chatbots improve operational efficiency for property managers by automating routine tasks such as answering inquiries, pre-qualifying leads, scheduling tours, and following up with prospects. This allows property managers to focus on more strategic activities and reduces the workload on human agents, leading to more streamlined and effective property management operations.